Customer Care

What is the return window?

You can create a return and send back your purchase within 14 days of receipt for a full refund. Please note that return requests submitted after 14 days will be rejected.

Condition requirements

• The piece must be returned in the same condition it was received.
• All original packaging, dust bags, boxes and authenticity cards must be included.
• Any LYNE BRANDS security tag must remain attached and unbroken.
• Items showing signs of wear beyond inspection cannot be refunded.

Who pays for return shipping?

Return postage is at the buyer's cost and responsibility until the package has arrived safely with us. We strongly recommend returning your items using a tracked and signed-for service.

How to start a return?

Contact client services with your order number and the reason for the return. We will send you a return address. All return postage is at the cost of the buyer and is non-refundable.

Refunds

Once the returned piece has been received, re-inspection takes 1–3 days. Refunds are then issued to the original payment method within 5 business days. Original shipping costs are refunded where the return is due to an error on our part.

Non-returnable items

Sourced pieces, pre-loved items, swimwear and underwear are non-refundable and non-returnable, and are marked as final sale.

Dispatch

Orders placed before 2pm (UK time) on a business day are dispatched the same day. Orders placed after that, or at weekends and on public holidays, are dispatched the next business day. You will receive tracking details by email as soon as your parcel leaves us.

Delivery times

United Kingdom

1–2 business days, tracked and signed for.

Europe

2–4 business days, fully tracked express.

United States & Canada

3–5 business days, fully tracked express.

Rest of world

4–7 business days, fully tracked express.

Insurance & duties

Every parcel is insured for its full value in transit and a signature is required on delivery. Duties and import taxes are calculated at checkout where possible; otherwise they are payable to the carrier on delivery.

The guarantee

Every piece sold by LYNE BRANDS is guaranteed authentic. If any piece is ever shown to be inauthentic by a recognised third-party authentication service, we will refund the full purchase price, including original shipping costs, and cover the cost of returning the item.