Returns Policy

What is the return window?

You can create a return and send back your purchase within 14 days of receipt for a full refund. Please note that return requests submitted after 14 days will be rejected.

Condition requirements

• The piece must be returned in the same condition it was received.
• All original packaging, dust bags, boxes and authenticity cards must be included.
• Any LYNE BRANDS security tag must remain attached and unbroken.
• Items showing signs of wear beyond inspection cannot be refunded.

Who pays for return shipping?

Return postage is at the buyer's cost and responsibility until the package has arrived safely with us. We strongly recommend returning your items using a tracked and signed-for service.

How to start a return?

Contact client services with your order number and the reason for the return. We will send you a return address. All return postage is at the cost of the buyer and is non-refundable.

Refunds

Once the returned piece has been received, re-inspection takes 1–3 days. Refunds are then issued to the original payment method within 5 business days. Original shipping costs are refunded where the return is due to an error on our part.

Non-returnable items

Sourced pieces, pre-loved items, swimwear and underwear are non-refundable and non-returnable, and are marked as final sale.